At Tsokkos Hotels & Resorts we are dedicated to ensuring all of our guests from all over the world have the most enjoyable and memorable holidays with us. An important part of our commitment to you is how we look after the personal data you share with us. We would like to assure you that your data is always safe and secure with us, and the following explains how we use your data.
For the purpose of the European Regulation 679/2016 for the Data Protection Act, we, A. Tsokkos Hotels Public Ltd (referred to in this notice as “we” or “us”), are the Data Controller for this www.tsokkos.com website (the “Site”).
When you make a booking via this web site, we will collect certain personal data about you and about any other person you include on your booking. The sort of personal data we collect will be information such as name, address, email address, telephone number, payment card information and personal preferences. We need to collect this information in order to arrange the accommodation and other services you are requesting. In some cases, we may also need to collect more sensitive personal data such as information concerning medical conditions, disabilities and special requirements, so as to be able to consider your particular needs in relation to your booking.
When you make a booking via this web site, certain of the personal data you provide will need to be passed to and processed and stored by relevant third parties, such as, Theova System for our hotel management system and ResTrip of our online reservations system.
We use information held about you for the purposes as stated within our Notification to the Office of the Information Commission, and in the following ways:
If you have made an enquiry or purchase on this site, your personal data may be used by us and other Tsokkos Hotels & Resorts companies to contact you by post and/or by e-mail with information and offers.
We will only do this if you did not opt out of such marketing material at the point where we collected your contact details. If you have not made an enquiry or purchase, we will only send you information and offers by email relating to products and services offered by Tsokkos Hotels & Resorts companies if you sign up (opt in) to receive such marketing material.
We will not pass your contact details to a third party outside of the Tsokkos Hotels & Resorts Group of companies for marketing purposes unless you have expressly agreed that we may do so.
You have the right at any time to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by ticking/un-ticking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by sending an unsubscribe request to: Tsokkos Hotels & Resorts, HEAD OFFICES, P.O.BOX 30221, 5341 Ayia Napa, Cyprus
Our Privacy Notice applies to all of the services offered by the Tsokkos Hotels & Resorts of companies. We may share the minimum personal data necessary with other companies in the Tsokkos Hotels & Resorts Group, such as, to provide the services you request, to manage and improve our services, to help to personalize your experience and where appropriate to make contact and interact with you.
You have the right to ask for a copy of the personal date we hold about you. You can write to us asking for a copy of your personal data we hold about you to: The Data Protection Manager, Legal Department, Tsokkos Hotels & Resorts, HEAD OFFICES, P.O.BOX 30221, 5341 Ayia Napa, Cyprus, for providing you with details of any personal data we hold about you. Please include any details to help us identify and locate your personal data. Where we can provide data access, we will do so free of charge expect where further copies are requested in which case we may charge a reasonable fee based on administrative costs. You have the right to request for the rectification of wrong data. We will update or erase your data unless we have to keep it for legitimate business or legal purposes. You can also contact us if you have a complaint about how we collect, store or use your personal data. We aim to resolve complaints but if you are dissatisfied with our response, you may complain to Data Protection Commissioner’s Office, the Republic of Cyprus’ supervisory authority for data protection issues. Please note that we may ask you to verify your identify before we can act on your request or complaint. We may also ask you for more information to help ensure that you are authorized to make such a request or complaint when you contact us on behalf of someone else.
We know how important it is to protect and manage your personal data. We take appropriate security measures to help protect your personal data from accidental loss and from unauthorized access, use, alteration and disclosure. The security of your data also depends on you. All information you provide to us is stored on our secure servers.
We will retain your personal data for only as long as it is necessary for the uses as set out in this Privacy Notice and/or to meet legal and regulatory requirements. After this period, we will securely erase personal data. If data is needed after this period for analytical and other business purposes, we will take appropriate measures to anonymise this data.
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