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Privacy Policy

At Tsokkos Hotels & Resorts we are dedicated to ensuring all of our guests from all over the world have the most enjoyable and memorable holidays with us. An important part of our commitment to you is how we look after the personal data you share with us. We would like to assure you that your data is always safe and secure with us, and the following explains how we use your data.

For the purpose of the European Regulation 679/2016 for the Data Protection Act, we, A. Tsokkos Hotels Public Ltd (referred to in this notice as “we” or “us”), are the Data Controller for this www.tsokkos.com website (the “Site”).

You are responsible for ensuring that the other members of your party are aware of the content of this Privacy Policy and are in agreement with you supplying their personal data to us to make a booking on their behalf. This Privacy Policy should be read in conjunction with our Terms and Conditions.

By making a booking or submitting your personal data via this web site, you agree to the transfer, storing or processing of it as set out below. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.  If you do not agree to our use of your personal data as set out below we cannot accept your booking and you should not use this web site.

Information we may collect from you and why we collect it:

When you make a booking via this web site, we will collect certain personal data about you and about any other person you include on your booking. The sort of personal data we collect will be information such as name, address, email address, telephone number, payment card information and personal preferences. We need to collect this information in order to arrange the accommodation and other services you are requesting. In some cases, we may also need to collect more sensitive personal data such as information concerning medical conditions, disabilities and special requirements, so as to be able to consider your particular needs in relation to your booking.

We may also collect your personal data in the following circumstances:
  1. If you report a problem with this Site.
  2. If we ask you for your contact details for future marketing use (which may be by email or social media) or if you actively sign up to receive email newsletters from us, (although you will be given the option to opt-out of such use).
  3. If you contact us, we may keep a record of your email or other correspondence.
  4. We may collect information about the way you access our digital services including your IP address, operating system and browser details, for system administration and safety purposes. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
  5. We use personal data to manage and improve our services, website, customer loyalty and other services.
  6. We monitor how our services are used to help protect your personal data, detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our services.
  7. We may use personal data to respond to and to manage security operations, accidents or other similar incidents, including medical and insurance purposes.
Transfer of your information:

When you make a booking via this web site, certain of the personal data you provide will need to be passed to and processed and stored by relevant third parties, such as, Theova System for our hotel management system and ResTrip of our online reservations system.

How We Use Your Information:

We use information held about you for the purposes as stated within our Notification to the Office of the Information Commission, and in the following ways:

  1. To communicate with you regarding your booking.
  2. To notify you about changes to our service;
  3. For improving the quality of our service and the products offered via this site;
  4. For resolving complaints and dealing with disputes;
  5. For preventing and detecting fraudulent or criminal activity;
Marketing Use:

If you have made an enquiry or purchase on this site, your personal data may be used by us and other Tsokkos Hotels & Resorts companies to contact you by post and/or by e-mail with information and offers.

We will only do this if you did not opt out of such marketing material at the point where we collected your contact details. If you have not made an enquiry or purchase, we will only send you information and offers by email relating to products and services offered by Tsokkos Hotels & Resorts companies if you sign up (opt in) to receive such marketing material.

We will not pass your contact details to a third party outside of the Tsokkos Hotels & Resorts Group of companies for marketing purposes unless you have expressly agreed that we may do so.

Opting Out of Marketing Use:

You have the right at any time to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by ticking/un-ticking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by sending an unsubscribe request to: Tsokkos Hotels & Resorts, HEAD OFFICES, P.O.BOX 30221, 5341 Ayia Napa, Cyprus

Sharing personal data within the Tsokkos Hotels & Resorts Group of Companies:

Our Privacy Notice applies to all of the services offered by the Tsokkos Hotels & Resorts of companies. We may share the minimum personal data necessary with other companies in the Tsokkos Hotels & Resorts Group, such as, to provide the services you request, to manage and improve our services, to help to personalize your experience and where appropriate to make contact and interact with you.

Your right to access any personal data we hold:

You have the right to ask for a copy of the personal date we hold about you. You can write to us asking for a copy of your personal data we hold about you to: The Data Protection Manager, Legal Department, Tsokkos Hotels & Resorts, HEAD OFFICES, P.O.BOX 30221, 5341 Ayia Napa, Cyprus, for providing you with details of any personal data we hold about you. Please include any details to help us identify and locate your personal data. Where we can provide data access, we will do so free of charge expect where further copies are requested in which case we may charge a reasonable fee based on administrative costs. You have the right to request for the rectification of wrong data. We will update or erase your data unless we have to keep it for legitimate business or legal purposes. You can also contact us if you have a complaint about how we collect, store or use your personal data. We aim to resolve complaints but if you are dissatisfied with our response, you may complain to Data Protection Commissioner’s Office, the Republic of Cyprus’ supervisory authority for data protection issues. Please note that we may ask you to verify your identify before we can act on your request or complaint. We may also ask you for more information to help ensure that you are authorized to make such a request or complaint when you contact us on behalf of someone else.

Data Security:

We know how important it is to protect and manage your personal data. We take appropriate security measures to help protect your personal data from accidental loss and from unauthorized access, use, alteration and disclosure. The security of your data also depends on you. All information you provide to us is stored on our secure servers.

Data retention:

We will retain your personal data for only as long as it is necessary for the uses as set out in this Privacy Notice and/or to meet legal and regulatory requirements. After this period, we will securely erase personal data. If data is needed after this period for analytical and other business purposes, we will take appropriate measures to anonymise this data.

Cookies

We may set and access cookies on your computer to remember your login details on your next visit.

Changes to our privacy policy:

We reserve the right to update or alter this Privacy Policy from time to time without notice to you.

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