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FAQ

  • Tsokkos Hotels & Resorts is the largest hotel chain in the island of Cyprus.
  • It is a public company owned and operated by the Tsokkos family.
  • The company is consisting of over 29 hotels, resorts and hotel apartments, 28 of them are located in Cyprus, and 1 in Sharm El Sheikh / Egypt.
The check in time is at 14:00 and check out at 12:00.
Early check-in is subject to availability. It can always be requested but is not guaranteed.
Late check-out can only be arranged upon your arrival at the hotel under a small charge and is subject to availability.
By booking your holidays through our website www.tsokkos.com, the trip insurance must be obtained by yourself.
  • Shower/face towels
  • Use of the Gym.
  • Use of sauna (where available).
  • Use of pool, parasols and loungers.
  • Kids Facilities (where available)
  • Sport Facilities such as tennis, table tennis, basketball, volley ball etc. (where available)
  • Entertainment
  • Daily Pool / Beach towels
  • Spa treatments.
  • Safety deposit boxes.
  • Water Sports.
  • Beach parasols and loungers.
  • Mini fridges.
  • Air-Conditioning in hotel apartments is payable locally.
Bed & Breakfast: includes International Buffet Breakfast.

Half Board: includes International Buffet Breakfast and Buffet Dinner. You may switch Dinner with Lunch if you wish by requesting it at the Reception of your hotel in advance.

Full Board: includes International Buffet Breakfast, Buffet Lunch and Buffet Dinner.

All Inclusive: includes International Buffet Breakfast, Buffet Lunch and Buffet Dinner as well as snacks in between, unlimited local alcoholic and non alcoholic drinks, ice cream, tea and coffee, beer, wine from 10.00 am until 12.00 midnight.

Premium All Inclusive: includes International Buffet Breakfast, late Breakfast, Buffet Lunch and Buffet Dinner as well as snacks in between, unlimited local alcoholic and non alcoholic drinks, ice cream, tea and coffee, beer, wine from 10.00 am until 12.00 midnight. One time per week use of each a la carte restaurant, free safe box, free WiFi in public areas, limited mini bar fill up (soft drinks & water), 30 minutes use of Sauna and Steam room per week.

Visa must be acquired for all non-EU residents.
You can find information regarding traveling visa at the following url: http://www.cyprusvisa.eu/
All of our hotels can provide you with an electrical adapter under a small refundable deposit.
All of hotels will provide you with a beach/pool towel under a small refundable deposit. You can replace them with a fresh one daily from the reception of the hotel.
Cyprus has a warm climate, and in the summer (especially August) the temperatures can reach a high of 42° C. Make sure to pack loose fitting clothing and light colors not to attract the heat, and of course do not forget to pack your swim attire. If you are travelling in April, May, October then make sure to take a jacket because in the evening it gets a bit cooler. During the winter you might need to pack light winter clothes for the day time and warmer clothes for the night time.
  • The water shortage in Cyprus does not affect any holiday resorts all over Cyprus.
  • Since 2007 Cyprus government started the desalination centers to eliminate the water shortage in Cyprus.

Tap water is safe to drink but we do recommend the drinking of bottle water.

  • The hotels do not provide their own airport transport but they can arrange your transfer from and to the airport by private taxis.
  • You can either email us at: customerservice@tsokkos.com, or check out our website (www.tsokkos.com) services.

There are many excursions and trips available; you can book them through a local tour shop, or at the hotel reception. Never book them through random people on the street.

  • All requests are upon availability and are not guaranteed. We will do our best to fulfill all such requests.
  • In order for a request to be guaranteed a fee must be paid.
  • Interconnecting rooms are two rooms connected between them through an internal door.
  • All interconnecting rooms are subject to availability. We will do our best to fulfill all such requests.

All of our hotels can provide you with ironing facilities under a small refundable deposit.

Yes this service is available with extra payment.

Yes, all hotels offer a money exchange service.

No, all beach equipment are owned and run by the relevant municipalities. Charges apply for loungers and parasols (€2.50 each per day). You may use the beach without any payment if you do not wish to hire any beach equipment.

Yes, there is Wi-Fi internet access under payment in all public areas and bedrooms in all of our hotels. Guests booked on Premium All Inclusive have free WiFi in all hotel public areas.

Yes, please select on the booking form.

Credit cards accepted - Visa, Visa Electron, Master Card, American Express, Dinner Club, Maestro and etc.

Please refer to the requested hotel's contact details

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